Support

Updated October 5, 2026

Write to us: [email protected]. We reply within 2 business days.

How do I save a video?

In the network’s app (TikTok, Instagram, YouTube, X, Reddit, LinkedIn, Facebook, Threads, Pinterest, Kwai or Bluesky) or your browser, tap Share and choose KeepScroll (on iPhone and Android it may be under "More"). You can also paste a link in the chat or tap + in the library.

How many analyses do I get?

Without a subscription, the first 5 items are analyzed and chat is unlimited; after that, links stay saved, waiting for analysis. On Pro, up to 50 new items per week (100 for anyone who started before October 5, 2026): see how many you used and when the week resets in Settings.

How do I cancel my subscription?

On iPhone: Settings → your name → Subscriptions → KeepScroll. On Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → KeepScroll. Access continues until the end of the period you paid for.

I switched phones. How do I get Pro back?

Sign in with the same Apple or Google account and tap Restore purchases on the plans screen.

How do I report content?

In a shared folder, touch and hold the item or person and choose Report; in the chat, tap Report answer. We review within 24 hours.

How do I delete my account?

In the app: Settings → Delete account. Without the app: request it by email.